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Title: How Six Sigma Can Help an Oracle Shop
Author: Dave Ensor
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Abstract: Service level agreements for Oracle-based applications and data servers are often based on purely mechanical or internal measures rather than being related to the metrics of the business that the service is intended to support. Dave Ensor explains why this is a mistake and describes what to do instead.
Document type: article
Updated: Fri 05 Dec 2003 (11.8 years ago)
File size: 112,403 bytes
MD5 checksum: 61fb6fe9777d5cc1b93a72d8526c1d87
File type: .pdf
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